Information Technologies & Services

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ITS supports the entire community of Weill Cornell -- from students and staff members to researchers and visitors. Make sure you're set up and secure by reading our guides below. They explain things to do, services to explore, and the policies you should know. 

Administrators

ITS hosts and provides many powerful business tools for administrators at Weill Cornell. Weill Business Gateway is the hub for payroll, finance, and business reporting. myITS allows you to create requests for new computer or mobile device connections, as well as generating reports on your ITS bill. If you would like to submit or track a previous support request, you can use myHelpdesk, which allows you to create, check the status and interact with your support ticket.

If you are new to Weill Cornell, please make sure you create a new password on the myPassword website, and update your profile in the Online Directory.

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Faculty

ITS provides all faculty technical services that help with both administration and instruction. Faculty members are all assigned a user name (also known as a CWID) to access services like email and other online applications. Additionally, the SMARTDesk can assist with setting up laptops and mobile devices to access WCM resources, such as email and campus Wi-Fi, and secure your device to meet our security standards. The Technology in Learning and Teaching (TiLT) website can also provide some great tips and suggestions regarding instructional design.

New Faculty

If you are a new faculty member, please make sure you create a new password on the myPassword website, and visit the SMARTDesk for any technical assistance you may need connecting your laptop or mobile device to our services (discounted hardware and software are available if you are looking for a new personal device). You can also update your WCM profile in our Online Directory and biography in our VIVO database.

Voluntary Faculty

Weill Cornell Medicine's voluntary faculty members are eligible to receive various IT services to assist them in their work at the college. Your WCM email and calendar account is accessible via Webmail only. However, you can also set up your mobile device to access your WCM email at no charge by visiting the SMARTDesk (this does not include access to our WCM Secure network). Also, check our recommended devices page to ensure you are using ITS-recommended hardware that is compatible with our services.

We offer remote access to various WCM resources, like library journals and the college intranet, via WebVPN. Voluntary faculty can also gain read-only access to EpicCare, which is used by Physician Organization providers to document patient care activities (access contingent upon completion of the required training courses).

Once you receive your CWID and password, please visit the SMARTDesk to register for voluntary faculty services. Please bring your Weill Cornell-issued ID card with you to the SMARTDesk.

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IT Professionals

As an IT professional, ITS offers many systems and resources for you to manage your daily tasks. We offer Managed Hosting for hosting a centrally location application or database store. ITS also manages a Central File Sharing service in several service tiers, which you can use for backup or as your central file repository.  If you are looking to purchase or upgrade your systems with new hardware or software, you can contact our Computer Sales Group for a consultation. For submitting and tracking service and support requests, you can use the myHelpdesk site.

If you are a new IT Professional to Weill Cornell, please make sure you create a new password on the myPassword website, and update your profile in the Online Directory.

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Researchers

ITS hosts a large number of services that are useful to researchers. Just a few of them are high speed hosting and storage; the Secure Remote Archive, an inexpensive storage for large amounts of data that are not needed for immediate work; Red Cloud Secure, an on-demand research computing service available by subscription developed by the Cornell University Center for Advanced Computing; and VIVO, which provides detailed profiles of faculty and researchers at Weill Cornell.

ITS also supports all the electronic systems necessary for submitting, administering and reporting grants and research projects (both clinical and basic sciences)

CREST – A system to manage study definitions, subject enrollment, accruals, and invoicing for clinical research. iLab – A web-based software program that stores data for Core Facility management, Lab management, and Inventory management lab services.

Electronic Institutional Review Board (eIRB) – An electronic submission system to submit documentation related research proposals involving human subjects to the IRB office. 

Conflicts of Interest (COI) – A web-based application for Annual Surveys of external interests as well as Study Specific Reports (SSRs).

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Staff

Whether working with patients or handling administrative tasks, staff at WCM has access to a variety of services to perform day-to-day functions. Aside from provisioning hardware like desktops, laptops, and mobile devices, ITS offers an array of commonly-used applications, such as email and calendar, and the Microsoft Office Suite. All staff are assigned a user name (also known as a CWID) and password, which allows access to even more online applications, like the Weill Business Gateway, lynda.com, File Transfer Service and more.

If you are a new staff member, please make sure you create a new password on the myPassword website, and update your profile in the Online Directory.

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Students

During orientation, students are provided a user name (also known as a CWID) and password to access various services that ITS offers. Additionally, all new students are given an iPad for their studies, which allows them to stream lectures, complete course content and access useful mobile apps. Along with a CWID and iPad, students are also provisioned with a WCM email account. The SMARTDesk can encrypt and set up students’ mobile devices to access WCM resources.

If you are a new student, please make sure you create a new password on the myPassword website, and visit the SMARTDesk for any technical assistance you may need with your new iPad.

Educational Discounts on Hardware & Software

Students can take advantage of significant discounts on software for your personal devices, as well as hardware:

Student Connect Requests

You must send ITS a Student Device Connect Request if you need any of your electronic devices connected to our network. This includes:

  • Desktops
  • Laptops
  • Tablets
  • Smartphones
  • Gaming consoles
  • Media players

You can request a connection by visiting myHelpdesk and following our instructions on How to submit a Student Connect Request.

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Visitors

As a visitor to Weill Cornell, we offer many services to get online and interact with the Medical College. For those visiting from the main Cornell campus in Ithaca, ITS provides the eduroam wireless network for connectivity. If you are not from a campus that is a part of the eduroam collective, you can use the WCMCGuest wireless network to get online, but please be advised this is not as secure. If you have any IT related questions or concerns, please feel free to visit our SMARTDesk located in the Weill Cornell Library Commons at 1300 York Avenue.

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Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

IT Glossary

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