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Update: Service Alert - Intermittent issues sending new emails to Hotmail.com, Live.com & Outlook.com email accounts

Date posted: September 8, 2017 - 1:20pm
Last updated: September 8, 2017 - 4:04pm
Alert Type: 
Incident

We discovered performance issues with outbound email sent to Microsoft-hosted addresses such as hotmail.com, outlook.com MSN.com, cyclofluidic.com and live.com.

How will this affect you?

It is possible outbound email from med.cornell.edu and tritdi.org accounts to the above Microsoft email addresses sent since the week of August 14th might not have been delivered due to a problem with the Microsoft email servers.

Any messages that are incoming to WCMC community (med.cornell.edu and tritdi.org) will not be affected.

What do you need to do?

If you sent emails to one of the Microsoft hosted addresses listed above, you may want to reach out to intended recipients via phone or via a different email address to verify they received the email(s). Please refrain from sending emails to users at these email systems until we confirm the issue is resolved. Microsoft has implemented a fix and expects the issue will be resolved by Monday, September 11th.

We will send an email communication and update here at the ITS Website on Monday September 11th with a status update.

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