Holiday schedule for ITS tech support

In observance of Christmas and New Year’s Day, the ITS Service Desk, SMARTDesk, and Samuel J. Wood Library will operate on a holiday schedule over the next two weeks. Please note the following changes in schedule:

Saturday, December 24

  • Phone support:                                                Closed
  • SMARTDesk in Wood Library:                           10 a.m. – 6 p.m.
  • Library                                                             10 a.m. – 6 p.m.

                                                                     

Sunday, December 25

Phone support and SMARTDesk assistance will be unavailable. The Library will be closed.

 

Monday, December 26

Phone support and SMARTDesk assistance will be unavailable. The Library will be closed.

 

Saturday, December 31

  • Phone support:                                                Closed
  • SMARTDesk in Wood Library:                           10 a.m. – 6 p.m.
  • Library                                                             10 a.m. – 6 p.m.

 

Sunday, January 1

Phone support and SMARTDesk assistance will be unavailable. The Library will be closed.

Monday, January 2

Phone support and SMARTDesk assistance will be unavailable. The Library will be closed.

Note that the new SMARTDesk location at 575 Lexington will be closed on December 26 and January 2, and will then resume normal operating hours as listed on our website.

If you require assistance after hours, please submit a ticket at myhelpdesk.med.cornell.edu or email support@med.cornell.edu and one of our technicians will respond as soon as possible.

 

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed