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Co-Location - Service Level Agreement

Objectives & Scope

Co-location is a hosting solution that provides network connection, rack space, power and cooling for rack mountable servers that you own and manage in a shared, college-owned data center. Co-location is attractive to institutions that have server hardware and OS management expertise but need a controlled data center environment. ITS security standards apply and physical access to servers in the data center is restricted to approved personnel.

Volume

WCMC has limited data center capacity and only a few hosts can be added in any given period. The requirement will need to go through an assessment.

Availability

Servers within our data center infrastructure control are available 24/7. However, during a scheduled maintenance window, availability may be affected. ITS will provide advance notification when maintenance has been scheduled in the data center.

ITS cannot guarantee service levels when confronted with circumstances beyond our control. This includes, but is not limited to:

  • Natural or man-made disasters
  • Electrical or network outages or disruptions
  • Equipment failure unrelated to misuse or neglect
  • Cyber Attacks on WCMC network

Quality

Included in Basic Service 

  • Dedicated rack space for your hardware
  • UPS and generator supported power resiliency
  • All necessary network connections
  • ITS managed cooling and humidity control
  • Secure card-key access to data center facilities and racks

Included in Enhanced Service 

  • 24/5 Remote Hands
  • Monitoring with notification alerts

System Responsiveness

Server performance varies depending on technical specifications and resiliency configuration. Connections to core infrastructure are generally at 1 Gigabit.

Cost

Price varies based on cost and complexity of the co-location setup. Clients must agree to the following requirements: 

  • Purchase rack mountable servers
  • Setup and configure servers
  • Manage ongoing server operations

Need Help?

myHelpdesk
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Monday-Friday
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SMARTDesk
WCM Library Commons
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New York, NY
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Sun. 12pm-8pm

575 Lexington
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New York, NY
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