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Supported Computers

Also known as

Also known as: 
  • Desktop
  • Laptops
  • Devices
  • Hardware
  • Standard Hardware
  • Supported Hardware

For an annual fee, ITS will tag your computer, making it eligible for encryption, network connectivity, and full support. If you'd like a quote on hardware, please fill out the PDF iconQuote Request Form and email your completed form to the Computer Sales Group at csg@med.cornell.edu

An ITS-supported computer allows you to connect to the WCM network and access selected services, such as those detailed in other sections of this website. Departments, faculty, staff and students are strongly encourage to purchase computers that adhere to ITS standard hardware and minimum requirements. Standard Hardware is chosen with performance, price and functionlality in mind; as well as compatibility with our IT management systems allowing support for these models with greater efficiency. You can find more details on ITS Supported computer models here.

 ITS provides a higher tier cost to support for Non-Standard Hardware. See costs and fees below. 

ITS supports two states of desktop and laptop computers: Open and Locked.  All Non-Standard computers are configured in an Open state.

Standard Open Desktops and Laptops are unrestricted and users have full administrative rights to the computer. Users can install software directly on these systems with no assistance from ITS. These systems are intended for people who need to install software on their computers, or otherwise use them unique ways (i.e. connect them to many peripherals, travel extensively with them, etc.).   ITS charges $420 per year for supported standard open desktops, and $440 per year for supported standard open laptops.

Standard Locked Desktops and Laptops are restricted. They come with a base set of software, including Windows, Microsoft Office, iTunes, Firefox, and Internet Explorer, and cannot be modified wthout ITS. These systems are intended for people who perform a specific set of predictable tasks (i.e. use Epic, email, department specific applications, or Microsoft Office applications such as Word and Excel) and who do not need to typically install software. Locked desktop and laptop computers must adhere to strict make and model requirements as defined by ITS. Departments wishing to purchase locked desktops and laptops should consult with ITS regarding the specific systems to purchase. ITS charges $335 per year for standard locked desktops, and $380 per year for standard locked laptops.

Non-Standard desktops and laptops are computers that are not on the standard list of hardware. ITS does not maintain software and hardware drivers for non-standard hardware which can result in a longer time to repair the equipment and may incur consultation fees billable at $95/hr.  ITS charges $510 per year for non-standard desktops and laptops.

Researchers are eligible for special pricing for desktop and laptop support. Users are given full administrative rights to their computer.  ITS charges $325 per year for a desktop and $375 per year for a laptop. Device can be standard or non-standard.

Standard Computer Support - Eligible Models

Desktops:

Laptops:

Virtual Desktop Infrastructure (VDI):

  • Dell Wyse T10

Other Policies

All devices (laptops and desktops) will be encrypted before access is granted on the WCMC network. For more information, please reference the encryption policy.

We recommend purchasing all Apple desktops and laptops with the Apple Care Protection Plan.

Replacement Cycle (End of Life)

All laptop computers (Mac and Windows) are recommended to be replaced on a 3-4 year cycle, at most. All desktop computers (Mac and Windows) should be replaced on a 4-year cycle, at most. ITS recommends that departments consider purchasing an extended warranty for computers older than 3 years.

What's Included

  • Remote and onsite support for most major hardware types.
  • Network connectivity to all major WCMC IT services.
  • Coordination of in- and out-of-warranty hardware repairs, as well as access to loaner/replacement hardware (in some instances). For hardware not provided by one of our recommended vendors, ITS can facilitate in and out of warranty repair within reasonable limits.
  • Disposal of computers, including erasing hard drives (provided by WCMC Environmental Health and Safety).

Cost and Fees

  • Standard Locked Desktops:
    • Connection, Reconnection, Replacement: $100 one-time fee
    • Relocation: $100 one-time fee
    • Service: $385/yr ($32.08/mo)
  • Standard Locked Laptops:
    • Connection, Reconnection, Replacement: $100 one-time fee
    • Relocation: $100 one-time fee
    • Service: $385/yr ($32.08/mo)
  • Standard Open Desktops:
    • Connection, Reconnection, Replacement: $100 one-time fee
    • Relocation: $100 one-time fee
    • Service: $450/yr ($37.50/mo)
  • Standard Open Laptops:
    • Connection, Reconnection, Replacement: $100 one-time fee
    • Relocation: $100 one-time fee
    • Service: $450/yr ($37.50/mo)
  • Standard Printer:
    • Connection, Reconnection, Replacement: $100 one-time fee
    • Relocation: $100 one-time fee
    • Service: $215/yr ($17.92/mo)

  • Standard Desktop on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $330/yr ($27.50/mo)
  • Standard Laptop on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $380/yr ($31.67/mo)
  • Standard Printer on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $150/yr ($12.50/mo)

  • Non-Standard Desktop on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $330/yr ($27.50/mo) + consultation ($100 per hour)
  • Non-Standard Laptop on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $380/yr ($31.67/mo) + consultation ($100 per hour)
  • Non-Standard Printer on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $150/yr ($12.50/mo) + consultation ($100 per hour)
  • Other Device on Research Network:
    • Connection, Reconnection, Replacement: FREE
    • Relocation: $100 one-time fee
    • Service: $330/yr ($27.50/mo) + consultation ($100 per hour)

  • Non-Standard Desktops and Laptops:
    • Connection, Reconnection, Replacement: $150 minimum / $100 per hour after 1st hour
    • Relocation: $150 one-time fee
    • Service: $530/yr ($44.17/mo) + consultation ($100 per hour)
  • Non-Standard Printer:
    • Connection, Reconnection, Replacement: $150 minimum / $100 per hour after 1st hour
    • Relocation: $150 one-time fee
    • Service: $215/yr ($17.91/mo) + consultation ($100 per hour)
  • Non-Standard Other Device:
    • Connection, Reconnection, Replacement: $150 minimum / $100 per hour after 1st hour
    • Relocation: $150 one-time fee
    • Service: $530/yr ($44.17/mo) + consultation ($100 per hour)
  • Non-Standard ITS security pre-screened and approved devices:
    • Connection, Reconnection, Replacement: $150 minimum / $100 per hour after 1st hour
    • Relocation: $150 one-time fee
    • Service: $380/yr ($31.66/mo) + consultation ($100 per hour)

Service Requirements

These are the minimum requirements needed for desktops and laptops:

Microsoft Windows Computers:

  • Operating System: Windows 7 Enterprise
  • Processor/Clock Speed: Intel Core i5 Processor (i7 preferred)
  • Internal Hard Drive: 250GB or higher 256GB+ SSD or SATA
  • Memory (RAM): 8GB Recommended
  • Security Chip (TPM): TPM 1.2
  • Monitor: 24" Widescreen LCD w/1920x1080 resolution (flat panel)
  • Peripherals: Microsoft LifeCam (for Epic)

Apple Macintosh Computers:

  • Operating System: Mac OS 10.7 (Lion) or higher
  • Processor/Clock Speed: Intel Core i5 Processor (i7 preferred)
  • Internal Hard Drive: 250GB or higher 256GB+ SSD or SATA
  • Memory (RAM): 8GB Recommended

Frequently Asked Questions

Q: What kind of computer should I use at WCM?

A: ITS recommends several devices that are compatible with our security standards and applications used at WCM. For more information, please visit our Supported Computers page, as well our Operating Systems page to ensure you are compliant with our standards.

Q: I am purchasing a standard computer with institution funds but it will be used strictly off-campus. What should I do?

A: Please contact csg@med.cornell.edu for assistance. 

Q: I want to buy one of the standard Dell bundles but need more memory or a bigger hard drive. What should I do?

A: Email csg@med.cornell.edu to request a quote with the modifications desired.  The pre-configured bundles are set with options that allow for faster shipping.  While things like hard drive and memory can be upgraded, there will be an additional cost and will require 2-3 weeks to configure.

Use this service

Authorized departmental users can request device connections, disconnections, and relocations through myITS.

Need Help?

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