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Instant Messaging (Skype for Business)

Also known as

Also known as: 
  • Lync

Skype for Business - formerly known as Microsoft Lync -  is used for communicating with your colleagues at WCM. Skype allows you to communicate with fellow employees via chat sessions. When on Wi-Fi, you can send messages, make calls, and share documents through your mobile device without using your cellular phone data.

In addition to a desktop client for both Windows and Mac, iOS and Android users can download the Skype for Business mobile app for their respective mobile devices. This allows you to access your Skype account on the go and perform many of the same functions on your desktop client.

Key Features

  • Chat with multiple users simultaneously
  • Video conference with up to 20 people*
  • Add a conference bridge to any meeting in Outlook for up to 20 people with one click
  • Share your desktop

*Skype conferences have a capacity of 20 sessions, meaning if a user is participating in a conference via web and their phone, he/she is using two different sessions simultaneously.

 

What's Included

With the Skype desktop client, you can:

  • Chat with one or several colleagues via instant messaging
  • Host or join virtual meetings
  • Share your desktop with another user
  • Update your status so other users can see if you are available
  • Save conversations for future reference

With the Skype mobile app, you can:

  • Chat with a colleague via instant messaging
  • Make video calls

Cost and Fees

Chat, screen sharing, online meetings

  • Available at no additional cost to WCM faculty, staff, and students

Frequently Asked Questions

Q: What's the difference between Skype for Business and Lync?

A: Skype for Business and Lync are essentially the same product. Microsoft purchased Skype and decided to change its Lync service to Skype, while keeping the same functionality. Therefore, Lync is now Skype for Business.

However, Microsoft has not updated all of its Lync products yet. If you are on a Mac, you may still see Lync on your desktop, but Windows users will see the Skype for Business icon. All versions of the desktop client and mobile apps will eventually transition from Lync to Skype for Business. The difference in name does not affect the service's functionality in any way. If you are using Lync, you can still contact users on Skype for Business.

Please keep an eye out for communications regarding transitions in this service in the future.

Q: When should I use Skype versus WebEx for meetings?

A: It's best to use Skype when fewer than 20 participants will be joining the meeting. WebEx's capacity is greater and can handle more than 20 participants. Additionally, WebEx is ideal for meetings where you have several attendees that are outside of the institution.

Status

Good

Use this service

This service should be enabled by default for all users. If you have issues accessing Skype on your computer, contact the Service Desk.

The Skype for Business app can be downloaded to your mobile device from the iTunes store or Google Play.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

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