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Phones

Also known as

Also known as: 
  • VoIP
  • Telephones

ITS standard phone service includes unlimited local and national calling, voicemail, audio conferencing, zone paging, text alerting, and directory services.

What's Included

  • Avaya Voice over IP (VoIP) phone/handset
  • Conferencing (conference up to 5 other parties from your phone without needing a conference bridge)
  • Hot Desking (log into any phone on the ITS Phone System and have all your personalized phone lines available to you)
  • Caller ID
  • Unlimited local and national long distance calls, including calls to Canada
  • Zone paging (send text or audio alerts to groups of phones)
  • Directory services (search the WCMC phone directory directly on your phone)
  • Reporting (as a supervisor, produce reports on the usage on phones within your department)

Cost and Fees

VoIP Phones

Standard IP Phone

  • Annual Fee: $600
  • New Connection: $850 one-time fee
  • Relocation: $100 one-time fee

IP Phone Expansion Module

  • New Connection: $100 one-time fee

Speaker-Only Conference Phone

  • Annual Fee: $600 
  • New Connection: $1,300 one-time fee
  • Relocation: $100 one-time fee 

IP Phone Add-Ons

ACD Queue Upgrade

  • Annual Fee: $120
  • New Connection: $950 one-time fee

Expansion Module Upgrade

  • $100 one-time fee

Voice Menu [Includes Auto-Attendant/IVR (i.e., For appointment, press 1)]

  • Annual Fee: $600

Call Recording (Phones in agent pools/ACD with calls being recorded)

  • Annual Fee: $60

Video Conferencing Units

Standard Video Conference Unit

  • Annual Fee: $370

Non-Standard Video Conference Unit

  • Annual Fee: $550

All phone and video conferencing services are subject to incidental connection fees. Lync phone services are available at no charge to users with an ITS-managed phone. 

Frequently Asked Questions

Q: How do I log into a phone?

A: By default, your extension should be appearing on your own phone’s login screen. However, if you see a message stating "Enter Extension and press Enter or OK," use your 5-digit extension as your username and password to log in.

Q: Can I log into another person's phone?

A: Yes. All Avaya phones allow you to log into another user's phone, which is a feature known as Guest Login. This is particularly useful if you have rotating staff using the same desk phone. To log into another phone, push the Home button, select Guest Login on the screen, and use your 5-digit extension and password to log in. By default, Guest Login will expire after 10 hours.

Q: How do I retrieve voicemail when I am away from my desk?

A: When you miss a call and receive a voicemail, your new phone will automatically deliver the voicemail to your WCMC email account. The email will include an attached .wav audio file of the voicemail message. Additionally, you can call 646-962-6800 from any phone and use your 5-digit extension and password to retrieve your voicemail.

Status

Good

Use this service

Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

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