Information Technologies & Services

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Client Services

The Client Services Group connects faculty, staff and students to all ITS services and support. We strive to provide a single point of contact to obtain access or support for IT services, and quickly resolve incidents and requests. Client Services include: troubleshooting and problem solving, training, consulting and evaluation of new technologies. In addition, we provide dedicated departmental liasons and a growing number of experts dedicated to specific technologies and services.

Christine O'Connor

Christine O'Connor

Associate Director, Client Services

Service Delivery

Jason Fried

Jason Fried

Service Delivery Manager

Raymond Adams

Raymond Adams

Senior Department Liaison

Otuo Acheampong

Otuo Acheampong

Senior Support Technician

Michele Fuortes, MD, PhD

Michele Fuortes, MD, PhD

Senior Department Liaison

Adhemar Georges

Adhemar Georges

Senior Support Technician

Dan Green

Dan Green

Department Liaison

Marvin Lloyd

Marvin Lloyd

Senior Support Technician

Saadia Malik

Saadia Malik

Senior Department Liaison

Ben Nguyen

Ben Nguyen

Senior Support Technician

Edwin Nunez

Edwin Nunez

Senior Support Technician

Alfred Ricketts

Alfred Ricketts

Senior Support Technician

Jefferson Suarez

Jefferson Suarez

Senior Support Technician

Quality Assurance

Bonit Sharma

Bonit Sharma

Quality Assurance Manager

Domenic Palazzolo

Domenic Palazzolo

Application Specialist / Service Now Administrator

Daniel Cintron

Daniel Cintron

Sr. Engineer MAC

Freddie Figueroa

Freddie Figueroa

Sr. Engineer, Windows

Support Services

 John Alexiou

John Alexiou

Senior Manager, Support Services

Ray Calderon

Ray Calderon

Desktop Support Manager

Barrie Dawer

Barrie Dawer

Manager, Service Desk

Tracey Cleveland

Tracey Cleveland

Team Lead, Desktop Support

William Leahy

William Leahy

Team Lead, Desktop Support

Steven Leser

Steven Leser

Team Lead, Service Desk

Wilder Nunez

Wilder Nunez

Team Lead, Service Desk

Zeshaan Shams

Zeshaan Shams

Team Lead, Desktop Support

Edwin Alicea

Edwin Alicea

Computer Support Technican I

Judith Barbosa-Macias

Judith Barbosa-Macias

Computer Support Technician I

Christopher Beckford

Christopher Beckford

Computer Support Technician II

Rizwana Begum

Rizwana Begum

Application Support Specialist

Celeste Bergman

Celeste Bergman

Computer Support Technician II

Jimmy Bosch

Jimmy Bosch

Computer Support Technician I

Lloyd Brandy

Lloyd Brandy

Computer Support Technician II

Kadheim Cooper

Kadheim Cooper

Computer Support Technician I

Daniel Dobson

Daniel Dobson

Computer Support Technician II

Pablo Figueroa

Pablo Figueroa

Application Support Specialist

Delaney Fong

Delaney Fong

Computer Support Technician II

Jovan Garcia

Jovan Garcia

Computer Support Technician II

Edwin Guadalupe

Edwin Guadalupe

Desktop Deployment Coordinator

Erik Guzman

Erik Guzman

Computer Support Technician II

Gerard Karseboom

Gerard Karseboom

Computer Support Technician I

David Levine

David Levine

Application Support Analyst II

Guan Li

Guan Li

Desktop Deployment Coordinator

Roger Monsalvo

Roger Monsalvo

Computer Support Technician II

Mustafa Mosaddeque

Mustafa Mosaddeque

Computer Support Technician II

Asad Moquit

Asad Moquit

Computer Support Technician II

Hector Raices

Hector Raices

Computer Support Technician I

Scott Robertson

Scott Robertson

Application Support Analyst II

Pedro Roman

Pedro Roman

Computer Support Technician II

Kevin Walsh

Kevin Walsh

Computer Support Technician II

Chet Whye

Chet Whye

Computer Support Technician I

Peter Zammetti

Peter Zammetti

Computer Support Technician I

Training & Communications

Juliet Brocki

Juliet Brocki

Manager, Training & Communications

Pauline Bass

Pauline Bass

SAP/InfoEd Learning Specialist II

Greg Chopp

Greg Chopp

SAP/InfoEd Learning Specialist I

Jason Goodman

Jason Goodman

ITS Learning Specialist I

Kevin Johnston

Kevin Johnston

ITS Learning Specialist I

Scott Luzniak

Scott Luzniak

SAP/InfoEd Learning Specialist I

Bridget McFadden

Bridget McFadden

Communications Specialist

Vanessa Puig

Vanessa Puig

Communications Specialist II

Inkeri Saiku

Inkeri Saiku

SAP/InfoEd Learning Specialist II

Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

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