Information Technologies & Services

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Client Services

Service Operations connects faculty, staff and students to all ITS services and support. We strive to provide a single point of contact to obtain access or support for IT services, and quickly resolve incidents and fulfill requests. Service Operations include: troubleshooting of incidents, problem solving, request fulfillment, system monitoring, training and consulting. In addition, we provide dedicated departmental liaisons and technicians to ensure department IT needs are met.

Paula Herber

Paula Herber

Director, ITS Service Delivery

William Leahy

William Leahy

Asst. Director- Client Services

Service Delivery

Giancarlo Barricella

Giancarlo Barricella

Client Relationship Manager

Mark Doyle

Mark Doyle

Sr. Service Delivery Analyst

Michele Fuortes, MD, PhD

Michele Fuortes, MD, PhD

Senior Department Liaison

Saadia Malik

Saadia Malik

Senior Department Liaison

Mustafa Mosaddeque

Mustafa Mosaddeque

Department Liasion

Nicole Virelles

Nicole Virelles

Senior Department Liaison

Quality Assurance

Freddie Figueroa

Freddie Figueroa

Sr. Engineer, Windows

Kevin Flynn

Kevin Flynn

Sr. EUC Engineer

Lawrence Ho

Lawrence Ho

EUC Engineer

Support Services

Ray Calderon

Ray Calderon

ITS, Service Catalog Manager

Steven Leser

Steven Leser

Service Desk Manager

Tracey Cleveland

Tracey Cleveland

Team Lead, Desktop Support

Wilder Nunez

Wilder Nunez

Team Lead, Service Desk

Zeshaan Shams

Zeshaan Shams

Team Lead, Desktop Support

Mohammed Ahmed

Mohammed Ahmed

Computer Support Tech I

Edwin Alicea

Edwin Alicea

Computer Support Technician I

Celeste Bergman

Celeste Bergman

Computer Support Technician II

Jimmy Bosch

Jimmy Bosch

Computer Support Technician I

Lloyd Brandy

Lloyd Brandy

Computer Support Technician II

Kadheim Cooper

Kadheim Cooper

Desktop Support Technician II

Bradford Dillon

Bradford Dillon

Application Support Specialist II

Daniel Dobson

Daniel Dobson

Computer Support Technician II

Pablo Figueroa

Pablo Figueroa

Application Support Specialist

Delaney Fong

Delaney Fong

Computer Support Technician II

Milton Garcia

Milton Garcia

Computer Support Technician II

Edwin Guadalupe

Edwin Guadalupe

Desktop Deployment Coordinator

Gerard Karseboom

Gerard Karseboom

Computer Support Technician II

Pter Lo

Pter Lo

Computer Support Technician II

Roger Monsalvo

Roger Monsalvo

Application Support Analyst II

Asad Moquit

Asad Moquit

Desktop Deployment Coordinator

Carlos Polanco

Carlos Polanco

Computer Support Technician I

Hector Raices

Hector Raices

Computer Support Technician I

Michael Rivera

Michael Rivera

Computer Support Tech I

Pedro Roman

Pedro Roman

Computer Support Technician II

Kevin Walsh

Kevin Walsh

Computer Support Technician II

Otuo Acheampong

Otuo Acheampong

Sr. Support Technician

Adhemar Georges

Adhemar Georges

Sr. Support Technician

Erik Guzman

Erik Guzman

Sr. Support Technician

Marvin Lloyd

Marvin Lloyd

Sr. Support Technician

Edwin Nunez

Edwin Nunez

Sr. Support Technician

Alfred Ricketts

Alfred Ricketts

Sr. Support Technician

Jamil Soriano

Jamil Soriano

Sr. Support Technician

Jefferson Suarez

Jefferson Suarez

Sr. Support Technician

Training & Communications

Juliet Brocki

Juliet Brocki

Manager, Training & Communications

Pauline Bass

Pauline Bass

SAP/InfoEd Learning Specialist II

Greg Chopp

Greg Chopp

Learning Specialist II

Liz Faulkner

Liz Faulkner

Learning Specialist II

Scott Luzniak

Scott Luzniak

SAP/InfoEd Learning Specialist I

Bridget McFadden

Bridget McFadden

Communications Specialist

Vanessa Puig

Vanessa Puig

Communications Specialist II

Inkeri Saiku

Inkeri Saiku

SAP/InfoEd Learning Specialist II

Need Help?

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Monday-Friday
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New York, NY
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