Information Technologies & Services

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Service Operations

Service Operations connects faculty, staff and students to all ITS services and support. We strive to provide a single point of contact to obtain access or support for IT services, and quickly resolve incidents and fulfill requests. Service Operations includes handling of incidents, problem solving, request fulfillment, and system monitoring. In addition, we provide dedicated departmental technicians to ensure department IT needs are met.

Paula Herber

Paula Herber

Director, Service Operations

Client Services / End User Computing

William Leahy

William Leahy

Asst. Director, Client Services

Tracey Cleveland

Tracey Cleveland

Engineer, EUC

Freddie Figueroa

Freddie Figueroa

Sr. Engineer, Windows

Kevin Flynn

Kevin Flynn

Sr. EUC Engineer

Milton Garcia

Milton Garcia

Engineer, EUC

Lawrence Ho

Lawrence Ho

EUC Engineer

Departmental & Field Technicians

Lidiya Walsh

Lidiya Walsh

Asst. Director, ITS Operations

Mustafa Mosaddeque

Mustafa Mosaddeque

Manager, Dedicated & Field Techs

Otuo Acheampong

Otuo Acheampong

IT Support Analyst II

Steve Castro

Steve Castro

IT Support Analyst II

Christopher Estima

Christopher Estima

IT Support Analyst I

Glenn Frazer

Glenn Frazer

IT Support Analyst II

Adhemar Georges

Adhemar Georges

IT Support Analyst II

Haris Gjakmani

Haris Gjakmani

IT Support Analyst I

Rinor Gjikokaj

Rinor Gjikokaj

IT Support Analyst II

Erik Guzman

Erik Guzman

IT Support Analyst II

Phil Klausner

Phil Klausner

IT Support Analyst II

Marvin Lloyd

Marvin Lloyd

IT Support Analyst II

Louis Mak

Louis Mak

IT Support Analyst I

Jeffrey Mateo

Jeffrey Mateo

IT Support Analyst II

Edwin Nunez

Edwin Nunez

IT Support Analyst II

Nathaniel Ortiz

Nathaniel Ortiz

IT Support Analyst II

Alfred Ricketts

Alfred Ricketts

IT Support Analyst II

Joel Villareal

Joel Villareal

IT Support Analyst II

Operations

Lidiya Walsh

Lidiya Walsh

Manager, IT Operations

Carlos Castilla

Carlos Castilla

Support Engineer

Rahiyan Chowdhury

Rahiyan Chowdhury

Support Engineer, Linux and Netbackup

Megan Eisenhauer

Megan Eisenhauer

SOC Analyst

James Lemanowicz

James Lemanowicz

Support Engineer

Carlos Polanco

Carlos Polanco

SOC Analyst

Edsel Rosel

Edsel Rosel

Support Engineer - Windows

Guan Hua (Danny) Tan

Guan Hua (Danny) Tan

Server Administrator

Lemar Tanchoco-Legaspi

Lemar Tanchoco-Legaspi

Network Engineer

Chumsin (Tony) Thapvongse

Chumsin (Tony) Thapvongse

Senior NOC Engineer

Service Desk

Steven Leser

Steven Leser

ITS Support Services Manager

Edita Karaciejute

Edita Karaciejute

Service Desk Supervisor

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Edwin Alicea

Service Desk Support Technician II

Freddy Betances

Freddy Betances

Service Desk Support Technician I

Bradford Dillion

Bradford Dillion

Application Support Analyst II

Pablo Figueroa

Pablo Figueroa

Application Support Analyst

Delaney Fong

Delaney Fong

Service Desk Support Technician II

Arthur Hayes

Arthur Hayes

IT Support Specialist

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Eneida Joseph

Server Administrator

Jerry Karseboom

Jerry Karseboom

Application Support Analyst II – Microsoft

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Geovany Obando

Application Support Analyst

Roger Monsalvo

Roger Monsalvo

Application Support Analyst II

Sara Perez

Sara Perez

Service Desk Support Technician I

Gabriel Vazquez Montano

Gabriel Vazquez Montano

Service Desk Support Technician I

Dijon Washington

Dijon Washington

Service Desk Support Technician I

SMARTDesk

Steven Leser

Steven Leser

ITS Support Services Manager

Sandro Rodriguez

Sandro Rodriguez

SMARTDesk Supervisor

Celeste Bergman

Celeste Bergman

Desktop Support Technician II

Lloyd Brandy

Lloyd Brandy

Desktop Support Technician II

Sher Okhrabu

Sher Okhrabu

Desktop Support Technician II

Polina Smirnova

Polina Smirnova

Desktop Support Technician II

IT Service Management

Richard Hu

Richard Hu

Assoc Dir., IT Service Management Strategy

Ray Calderon

Ray Calderon

ITS Service Catalog Manager

Mark Doyle

Mark Doyle

Sr Service Delivery Analyst

Need Help?

myHelpdesk
(212) 746-4878
Monday - Friday
Open: 7am - 8pm
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9am - 5pm
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
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