Information Technologies & Services

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Service Operations

Service Operations connects faculty, staff and students to all ITS services and support. We strive to provide a single point of contact to obtain access or support for IT services, and quickly resolve incidents and fulfill requests. Service Operations includes handling of incidents, problem solving, request fulfillment, and system monitoring. In addition, we provide dedicated departmental technicians to ensure department IT needs are met.

Paula Herber

Paula Herber

Director, Service Operations

Client Services / End User Computing

William Leahy

William Leahy

Asst. Director, Client Services

Tracey Cleveland

Tracey Cleveland

Engineer, EUC

Freddie Figueroa

Freddie Figueroa

Sr. Engineer, Windows

Kevin Flynn

Kevin Flynn

Sr. EUC Engineer

Milton Garcia

Milton Garcia

Engineer, EUC

Lawrence Ho

Lawrence Ho

EUC Engineer

Departmental & Field Technicians

Lidiya Walsh

Lidiya Walsh

Manager, IT Operations

Mustafa Mosaddeque

Mustafa Mosaddeque

Manager, Dedicated & Field Techs

Haris Gjakmani

Haris Gjakmani

Desktop Support Technician I

Gerard Karseboom

Gerard Karseboom

Desktop Support Technician II

Asad Moquit

Asad Moquit

Desktop Deployment Coordinator

Otuo Acheampong

Otuo Acheampong

Sr. Support Technician

Adhemar Georges

Adhemar Georges

Sr. Support Technician

Rinor Gjikokaj

Rinor Gjikokaj

Sr. Support Technician

Erik Guzman

Erik Guzman

Sr. Support Technician

Marvin Lloyd

Marvin Lloyd

Sr. Support Technician

Edwin Nunez

Edwin Nunez

Sr. Support Technician

Alfred Ricketts

Alfred Ricketts

Sr. Support Technician

Jefferson Suarez

Jefferson Suarez

Sr. Support Technician

Operations

Lidiya Walsh

Lidiya Walsh

Manager, IT Operations

Carlos Castilla

Carlos Castilla

Support Engineer

Meghan Eisenhauer

Meghan Eisenhauer

SOC Analyst

James Lemanowicz

James Lemanowicz

Support Engineer

Carlos Polanco

Carlos Polanco

SOC Analyst

Edsel Rosel

Edsel Rosel

Support Engineer - Windows

Arunkishore Srinivasan

Arunkishore Srinivasan

Support Engineer - Linux Unix

Guan Hua (Danny) Tan

Guan Hua (Danny) Tan

Server Administrator

Chumsin (Tony) Thapvongse

Chumsin (Tony) Thapvongse

Senior NOC Engineer

Service Desk

Steven Leser

Steven Leser

ITS Support Services Manager

Edita Karaciejute

Edita Karaciejute

Service Desk Supervisor

Edwin Alicea

Edwin Alicea

Service Desk Support Technician II

Freddy Betances

Freddy Betances

Service Desk Support Technician I

Bradford Dillion

Bradford Dillion

Application Support Specialist II

Pablo Figueroa

Pablo Figueroa

Application Support Specialist

Delaney Fong

Delaney Fong

Service Desk Support Technician II

Eneida Joseph

Eneida Joseph

Server Administrator

Geovany Obando

Geovany Obando

Application Support Analyst

Franklin McIver

Franklin McIver

Service Desk Technician I

Roger Monsalvo

Roger Monsalvo

Application Support Analyst II

Sara Perez

Sara Perez

Service Desk Support Technician I

Gabriel Vazquez Montano

Gabriel Vazquez Montano

Service Desk Support Technician I

Dijon Washington

Dijon Washington

Service Desk Support Technician I

SMARTDesk

Steven Leser

Steven Leser

ITS Support Services Manager

Sandro Rodriguez

Sandro Rodriguez

SMARTDesk Supervisor

Celeste Bergman

Celeste Bergman

Desktop Support Technician II

Lloyd Brandy

Lloyd Brandy

Desktop Support Technician II

Sher Okhrabu

Sher Okhrabu

Desktop Support Technician II

Barbara Rohner

Barbara Rohner

Desktop Support Technician II

IT Service Management

Richard Hu

Richard Hu

Assoc Dir., IT Service Management Strategy

Ray Calderon

Ray Calderon

ITS Service Catalog Manager

Mark Doyle

Mark Doyle

Sr Service Delivery Analyst

Need Help?

myHelpdesk
(212) 746-4878
Monday-Friday
Open: 7am-7pm
SMARTDesk
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

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