Resolved - Error when taking credit card payments

Incident

Description

This issue is now resolved.

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WCM ITS is aware of an issue when taking credit card payments. You may get an error saying "Initialization Failed"

Initialization Failed error message

WCM ITS is in contact with the vendor to address this issue.

Please reboot your computer and try again. If issues persist, please call the WCM ITS Service Desk at 212-746-4878.

Last Updated: Tuesday, April 30, 2024 - 3:18pm
Alert Start: 
Apr 30, 2024 (12:29pm)
Alert End: 
Apr 30, 2024 (3:08pm)

How Will This Affect You?

You may get an error when attempting to take payments.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed