Frequently Asked Questions

How do I request access to a department file share

To request access to a file share, authorized users can simply log onto myHelpdesk.med.cornell.edu, and click “Submit a Request.” Your request goes straight to the appropriate ITS group for fulfillment. 

*Please note: Only owners and administrators of a file share are authorized to submit a Request through myHelpdesk. If you need access to a file share, get in touch with your Department Administrator to verify who can submit a Request on your behalf.

How do we learn how to fill out a File Share Access Request? 

If you need additional support please contact ITS Training at its-training@med.cornell.edu.

What service can I use to store PHI?

Departmental file shares, OneDrive, and SharePoint are appropriate for storing PHI.

How can I map my departmental file share to my computer?

Please follow these instructions to manually map a departmental file share to your Windows or Mac computer.

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