Does Teams Voice have a physical phone option?
Microsoft Teams Voice does not have a physical phone option at this time. You can, however, install the Teams client on your smartphone, and use that as your physical device to make and receive calls.
I have an Avaya phone. How do I access the Avaya softphone?
Visit myHelpdesk and use our IP Phone and Call Center Services Order Guide to request access to the Avaya virtual phone application. You can do this by selecting Activate Softphone for an existing number under “Request Type.”
There is no additional cost for this service.
Do I have to keep a standard IP phone handset if I have a virtual phone?
No, you do not need a physical Avaya phone if you just want the Avaya Softphone.
This depends on your needs. If you have an Avaya handset for your office, but frequently visit other office locations or have a hybrid work schedule, you can request the Avaya virtual phone application and transfer your calls when needed to your laptop or mobile app.
However, if you are in the office infrequently or work fully remote, you can just use the Avaya Softphone or opt for Teams Voice, which does not require a physical handset at all. Calls be taken solely from your computer or smart device with the Teams mobile app.