For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
The billing cycle runs monthly and captures data for that period.
The monthly billing charges are run in batches and normally posted on the last day of the month. They are available to the department for viewing within the ITS billing report in WBG. For BI Report access please reach out to your department administrator or designee.
Billing batches are identified in the following format: FY##-##-#, where:
For example billing batch "ITS FY21-01-0" is for FY21 period 1 and is the first run.
The most common types of billing corrections are:
When ITS is unable to cost recover for a service, the ITS Billing team contacts the departmental administrator or designee to resolve billing issues.
Error corrections are batched and submitted separately from the monthly billing batch. The batch number is similar to that of the primary batch, with the last identifier incremented.
For example, billing batch "ITS FY24-01-1" is for FY24 period 1 and the first error correction.
If a device is requested to be connected or disconnected mid-cycle, ITS will bill a rounded percentage of the charge for the month. To find out which services are prorated please refer to our ITS Rate Sheet.
Services that do not get billed as part of the monthly billing process are collected separately as necessary. Please contact the service owner or the ITS billing staff for more information regarding billing timing for non-core services.
To provide our customers information detailing the ITS cost recovery process.
This policy applies to all Weill Cornell Medicine (WCM) workforce members managing departmental funds for their unit.
Workforce members – any faculty, staff, students, volunteers, trainees, and other persons whose conduct, in the performance of work for WCM, is under the direction and control of WCM, whether they are paid by WCM.
FY – Fiscal Year
Billing Batch - Billing charges grouped by a batch number
Prorated charges – Charges based on the amount of services used in a billing period.
ITS monthly service charges are reflected in BI reporting under GL 708007 “ITS Auxiliary Internal Expense”. A monthly notification email is sent to users when ITS charges are available for review. Users can pull billing information for a specific rollup by using the ITS Billing Detail report through the BI Gateway or Department IT Profile - Power BI Dashboard.
The following job aids show you how to access stories in the BI Gateway:
You can also access billing details in the Department IT Profile Power BI Dashboard:
Departmental Administrators or their designees are expected to:
For any of the above changes, a Device Billing Information Update Request must be submitted in ServiceNow.
All requests must be received by close of business on the 23rd (or preceding business day should the 23rd not be a business day) of a given month to be effective in the billing cycle for that month.
Please note that ITS can only accept a single fund or WBS number per device or user. Splitting of charges across multiple grant or non-grant funds must be handled by the customer.
ITS will issue a refund for device disconnections if it is requested using Modifications and Disconnects but not applied to the billing batch correctly.
Refunds requested within the previous three billing cycles of a current fiscal year will be honored. Refund requests for charges over 90 days or in a previous fiscal year are not eligible. Once a refund is issued, credit on your fund will appear in a separate batch on your BI reports.
The following reasons are explicitly not justifications for a refund request.
For any ITS billing inquiries, please send your correspondence to ITS-Finance@med.cornell.edu. Our team is committed to assisting with all billing-related questions and concerns.
