For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Alerts

Affected Service: Weill Business Gateway
Maintenance Window: Mar 22, 2026 (12:00am) - Mar 22, 2026 (1:00am)
Last Updated: Friday, March 20, 2026 - 11:18am
Affected Service: Managed Hosting
Maintenance Window: Mar 21, 2026 (6:00am) - Mar 21, 2026 (12:00pm)
Last Updated: Friday, March 20, 2026 - 11:15am
Affected Service: Wireless - WCMC
Maintenance Window: Mar 18, 2026 (7:40am)
Last Updated: Wednesday, March 18, 2026 - 9:00am
Affected Service: Weill Business Gateway
Maintenance Window: Mar 7, 2026 (11:00pm) - Mar 8, 2026 (4:00am)
Last Updated: Friday, March 6, 2026 - 5:43pm
Maintenance Window: Mar 6, 2026 (6:00pm) - Mar 7, 2026 (2:00am)
Last Updated: Friday, March 6, 2026 - 5:30pm
Affected Service: Wireless - WCMC
Maintenance Window: Mar 4, 2026 (12:02pm) - Mar 14, 2026 (3:02pm)
Last Updated: Wednesday, March 4, 2026 - 12:03pm
Affected Service: Remote Access
Maintenance Window: Feb 27, 2026 (7:00pm) - Feb 28, 2026 (8:00am)
Last Updated: Friday, February 27, 2026 - 8:10pm
Affected Service: Phones
Maintenance Window: Feb 27, 2026 (12:08pm) - Mar 1, 2026 (8:10am)
Last Updated: Friday, February 27, 2026 - 12:11pm
Affected Service: Publications Reporting
Maintenance Window: Feb 27, 2026 (8:31am) - Feb 27, 2026 (9:19am)
Last Updated: Friday, February 27, 2026 - 9:19am
Affected Service: Microsoft Applications
Maintenance Window: Feb 25, 2026 (10:41pm) - Mar 2, 2026 (9:48am)
Last Updated: Monday, March 2, 2026 - 9:49am

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment