For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Alerts

Maintenance Window: Feb 18, 2026 (11:47am) - Feb 18, 2026 (1:50pm)
Last Updated: Wednesday, February 18, 2026 - 1:57pm
Maintenance Window: Feb 18, 2026 (11:42am) - Feb 18, 2026 (1:50pm)
Last Updated: Wednesday, February 18, 2026 - 1:55pm
Affected Service: Wired Connectivity
Maintenance Window: Feb 13, 2026 (1:25pm) - Feb 16, 2026 (4:32pm)
Last Updated: Monday, February 16, 2026 - 4:54pm
Affected Service: Call Center
Maintenance Window: Feb 15, 2026 (11:38am) - Feb 15, 2026 (2:54pm)
Last Updated: Sunday, February 15, 2026 - 3:00pm
Affected Service: Microsoft Applications
Maintenance Window: Feb 12, 2026 (5:26pm) - Feb 18, 2026 (5:27pm)
Last Updated: Thursday, February 12, 2026 - 5:27pm
Affected Service: Managed Hosting
Maintenance Window: Feb 14, 2026 (6:00am) - Feb 14, 2026 (12:00pm)
Last Updated: Thursday, February 12, 2026 - 1:36pm
Affected Service: Weill Business Gateway
Maintenance Window: Feb 12, 2026 (12:22pm) - Feb 13, 2026 (9:21am)
Last Updated: Friday, February 13, 2026 - 9:45am
Maintenance Window: Feb 11, 2026 (11:04am) - Feb 16, 2026 (9:05am)
Last Updated: Wednesday, February 11, 2026 - 11:07am
Affected Service: Wired Connectivity
Maintenance Window: Feb 7, 2026 (10:52am) - Feb 7, 2026 (3:50pm)
Last Updated: Saturday, February 7, 2026 - 3:50pm
Affected Service: Weill Business Gateway
Maintenance Window: Feb 7, 2026 (11:00pm) - Feb 8, 2026 (3:00am)
Last Updated: Friday, February 6, 2026 - 5:09pm

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment