For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Alerts

Affected Service: Weill Business Gateway
Maintenance Window: Jan 17, 2026 (11:00pm) - Jan 18, 2026 (12:00am)
Last Updated: Friday, January 16, 2026 - 3:11pm
Affected Service: Managed Hosting
Maintenance Window: Jan 17, 2026 (6:00am) - Jan 17, 2026 (12:00pm)
Last Updated: Friday, January 16, 2026 - 3:07pm
Affected Service: Smartphones
Maintenance Window: Jan 14, 2026 (2:06pm) - Jan 15, 2026 (7:02am)
Last Updated: Thursday, January 15, 2026 - 7:05am
Affected Service: Epic (EMR), Remote Access
Maintenance Window: Jan 14, 2026 (10:08am) - Jan 15, 2026 (9:01am)
Last Updated: Thursday, January 15, 2026 - 9:10am
Affected Service: Wireless
Maintenance Window: Jan 9, 2026 (11:27am) - Jan 18, 2026 (10:28pm)
Last Updated: Friday, January 9, 2026 - 11:28am
Affected Service: Wireless
Maintenance Window: Jan 9, 2026 (10:23am) - Jan 24, 2026 (11:25am)
Last Updated: Friday, January 9, 2026 - 10:26am
Affected Service: Zoom
Maintenance Window: Jan 5, 2026 (6:09pm) - Jan 12, 2026 (4:09am)
Last Updated: Monday, January 12, 2026 - 5:56am
Affected Service: Remote Access
Maintenance Window: Jan 8, 2026 (7:00pm) - Jan 16, 2026 (10:00pm)
Last Updated: Friday, January 2, 2026 - 3:49pm
Affected Service: Research Data Retention at WCM
Maintenance Window: Dec 31, 2025 (11:27am)
Last Updated: Wednesday, December 31, 2025 - 12:24pm
Affected Service: Research Lab Websites
Maintenance Window: Dec 25, 2025 (11:35pm) - Dec 26, 2025 (12:05am)
Last Updated: Friday, December 26, 2025 - 12:13am

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment