Information Technologies & Services

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Our Teams

ITS Senior Management oversees the IT organization at WCM and ensures we fulfill our mission of delivering the right information at the right time.

The Administration team supports the ITS department in matters of finance, human resources, facilities and other administrative needs. This group ensures that the day-to-day operations of the department run smoothly.

The Administrative Computing Group (ACG) supports the core administrative computing needs of the Medical College through the operation and support of the Weill Business Gateway (WBG). This includes, but is not limited to, areas such as Finance, Human Resources and Grants. WBG is the College's implementation of SAP's Enterprise Resource Planning (ERP) software, including Public Sector Financials and the Industry Solution for Higher Education and Research.

The Core Applications group provides programming, reporting and data analysis services to the WCMC community using various programming languages and platforms. This group provides most of the administrative and institution level reporting services for the college, programming of most of our core applications (e.g. SAP), as well as custom programming for home-grown applications. This team works with related mission-focused groups that specialize in clinical, research and education development and reporting.

The Client Services Group connects faculty, staff and students to all ITS services and support. We strive to provide a single point of contact to obtain access or support for IT services, and quickly resolve incidents and requests. Client Services include: troubleshooting and problem solving, training, consulting and evaluation of new technologies. In addition, we provide dedicated departmental liaisons and a growing number of experts dedicated to specific technologies and services.

The Educational Technologies Group (ETG) is responsible for delivering computer services that support academic administrative services and educational platforms used by students and faculty. These include design, course delivery, student and faculty evaluation, and content management.

The Event Services Office (ESO) is responsible for the management of audio visual technologies in our teaching spaces and centralized conference centers. ESO works closely with Facilities and the Griffis Faculty Club for coordinated event management.

The Infrastructure team is responsible for the designing and implementation of the core technology components that support most of our end-user systems and services. This includes such things as the servers, storage and databases that underlie services such as Epic, email and SAP.

The Samuel J. Wood Library and C.V. Starr Biomedical Information Center promote excellence in health through access to information by selecting, organizing and preserving high quality biomedical information. We make this information as ubiquitously accessible as possible, providing education in its retrieval, management, evaluation and utilization for problem-solving and decision-making. The Library also includes the Patient Resource Center, Medical Center Archives and Duplicating Services.

Networking and Communications Services Group (NCSG) provides networking and communications services to Weill Cornell Medical College, including the wired and wireless networks, the Voice over IP (VOIP) phone system, Microsoft Lync chat, and the audio and video conference system.

The Privacy Office ensures Weill Cornell Medicine complies with state and federal privacy standards, such as HIPAA. Adherence to these standards helps protect the confidentiality and integrity of sensitive information generated and distributed throughout the college.

The Project Management Office (PMO) strives to create an environment where initiatives meet their goals and objectives on time and on budget. We do this by following a standard project management methodology focused on securing and managing resources, coordinated planning, and organizing projects around clear scope and aims with clearly identified and mitigated risks. Clear communication is at the core of project management, as well as to bringing visibility and accountability to the ITS project portfolio to ensure alignment with institutional priorities.

Research Administrative Computing (RAC) maintains, supports and enhances the functionality of various applications that automate, amplify and support the central and de-automated administration of research projects, contracts and grants. RAC works with the business units to improve critical business processes and strives for standard operating procedures and best practices where possible. RAC collaborates with other teams to create and maintain data integration between various research applications, in addition to supplying the research community with reporting data from these applications as needed.

Research Informatics (RI) facilitates the conduct and administration of clinical and translational research through its Architecture for Research Computing in Health (ARCH) and Data Integration teams. We are focused on combining and integrating new and existing datasets to enable access to clinical data for research as well as creating custom research repositories for hypothesis-driven research.

The Scientific Computing team creates and maintains infrastructure to host computationally-intensive research systems, and works closely with WCM scientists to define and develop new services for the research community.

The Security, Identity, & IT Business Continuity group protects Weill Cornell Medicine's reputation, brand, and business operations through policies, procedures, and technologies that secure our information systems and ensure their resiliency in a disaster. The college produces large amounts of data on a daily basis involving patients, students, research subjects, financial accounts, and other sensitive information. This team works to prevent data from being compromised and becoming the next news story. We also try to ensure that security systems do not unnecessarily harm productivity. We seek to accurately maintain key identification data about the WCM community to speed and simplify secure system access and to enhance communications and reporting.

Web Communications offers an array of business, creative and web development services to help the Weill Cornell community communicate with the world. We create, maintain and orchestrate nearly all of the College's public facing web presence.

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IT Glossary

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