Information Technologies & Services

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Our Teams

ITS Senior Management oversees the IT organization at WCM and ensures we fulfill our mission of delivering the right information at the right time.

The Administration team supports the ITS department in matters of finance, human resources, facilities and other administrative needs. This group ensures that the day-to-day operations of the department run smoothly.

The Administrative Computing Group (ACG) supports the core administrative computing needs of the Medical College through the operation and support of the Weill Business Gateway (WBG). This includes, but is not limited to, areas such as Finance, Human Resources and Grants. WBG is the College's implementation of SAP's Enterprise Resource Planning (ERP) software, including Public Sector Financials and the Industry Solution for Higher Education and Research.

Digital Engagement offers an array of business services to help the Weill Cornell community communicate with the world. We create, maintain and orchestrate nearly all of WCM's web presence.

The Educational Technologies Group (ETG) is responsible for delivering computer services that support academic administrative services and educational platforms used by students, faculty and administrators, including but not limited to, Student Information and Learning Management. This support includes course design and delivery, assessments and grading, student and faculty evaluations, financials and content management.

The Event Services Office (ESO) is responsible for the management of audio visual technologies in our teaching spaces and centralized conference centers. ESO works closely with Facilities and the Griffis Faculty Club for coordinated event management.

The ITS Experience Office (XO) is dedicated to bettering the experience of all technology at Weill Cornell Medicine. The XO brings together our expertise in design, user experience, training, communications, and business relationship management as a cross-functional team. We work across the ITS portfolio to improve services through user centricity and design.

The Infrastructure team is responsible for the designing and implementation of the core technology components that support most of our end-user systems and services. This includes such things as the servers, storage and databases that underlie services such as Epic, email and SAP.

The Samuel J. Wood Library and C.V. Starr Biomedical Information Center promote excellence in health through access to information by selecting, organizing and preserving high quality biomedical information. We make this information as ubiquitously accessible as possible, providing education in its retrieval, management, evaluation and utilization for problem-solving and decision-making. The Library also includes the Patient Resource Center, Medical Center Archives and Duplicating Services.

Networking and Communications Services Group (NCSG) provides networking and communications services to Weill Cornell Medical College, including the wired and wireless networks, the Voice over IP (VOIP) phone system, Microsoft Lync chat, and the audio and video conference system.

The Privacy Office ensures Weill Cornell Medicine complies with state and federal privacy standards, such as HIPAA. Adherence to these standards helps protect the confidentiality and integrity of sensitive information generated and distributed throughout the college.

The Project Management Office (PMO) strives to create an environment where initiatives meet their goals and objectives on time and on budget. We do this by following a standard project management methodology focused on securing and managing resources, coordinated planning, and organizing projects around clear scope and aims with clearly identified and mitigated risks. Clear communication is at the core of project management, as well as to bringing visibility and accountability to the ITS project portfolio to ensure alignment with institutional priorities.

Research Administrative Computing (RAC) maintains, supports and enhances the functionality of various applications that automate, amplify and support the central and de-automated administration of research projects, contracts and grants. RAC works with the business units to improve critical business processes and strives for standard operating procedures and best practices where possible. RAC collaborates with other teams to create and maintain data integration between various research applications, in addition to supplying the research community with reporting data from these applications as needed.

Research Informatics (RI) helps researchers obtain data from electronic health record (EHR) systems, collect novel measures that do not exist in EHR systems, and integrate data from disparate sources.  To support the varied needs of clinical and translational investigators, RI provides a suite of tools and services called Architecture for Research Computing in Health (ARCH).

The Scientific Computing team creates and maintains infrastructure to host computationally-intensive research systems, and works closely with WCM scientists to define and develop new services for the research community.

Service Operations connects faculty, staff and students to all ITS services and support. We strive to provide a single point of contact to obtain access or support for IT services, and quickly resolve incidents and fulfill requests. Service Operations includes handling of incidents, problem solving, request fulfillment, and system monitoring. In addition, we provide dedicated departmental technicians to ensure department IT needs are met.

The Security, Identity & IT Business Continuity group protects Weill Cornell Medicine's reputation, brand, and business operations through policies, procedures, and technologies that secure our information systems and ensure their resiliency in a disaster. The college produces large amounts of data on a daily basis involving patients, students, research subjects, financial accounts, and other sensitive information. This team works to prevent data from being compromised and becoming the next news story. We also try to ensure that security systems do not unnecessarily harm productivity. We seek to accurately maintain key identification data about the WCM community to speed and simplify secure system access and to enhance communications and reporting.

The Software Development Services group provides Web and mobile applications development services to the WCM community. SDS provides custom web application solutions using various programming languages and platforms, document management solutions using SharePoint and ServiceNow Development. This team works with related mission-focused groups that specialize in clinical, research and education development and reporting.

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IT Glossary

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