Get Help

Get Help

myHelpdesk

myHelpdesk is a self-service web portal that allows you to submit any issue or request online. With a comprehensive catalog of IT requests, myHelpdesk quickly routes your request or issues to the right team so we can get you help quickly. Access to myHelpdesk requires a valid WCM, NYP, or WCM-Q CWID and password.

SMARTDesk

The SMARTDesk is located in two convenient locations to offer convenient walk-up support for Weill Cornell faculty, staff, and students. Visit the SMARTDesk to resolve technical issues, set up your mobile device, get WCM account help, and learn how to use ITS-provided software. Appointments are required and can be booked online.

WCM Library Commons
1300 York Ave.
New York, NY 10065
M-F 9am - 5pm

575 Lexington Ave.
3rd Floor
New York, NY 10022
Temporarily Closed

IT Consultation

ITS offers expert assistance in matching your technology needs with a range of solutions to help ensure Weill Cornell faculty, staff, and students can continue advancing their work while adhering the institutional standards and best practices.

Need Help?

myHelpdesk
(212) 746-4878
M-F
Open: 7AM - 8PM
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed

IT Glossary

Type an acronym or term you would like a definition for.