Get Help

Get Help

myHelpdesk

myHelpdesk is a self-service web portal that allows you to submit any issue or request online. When you fill out a simple form, your issue will be routed to our Client Services team to help fulfill your request or resolve your issues. Log in with your WCM CWID and password to access the portal.

SMARTDesk

The SMARTDesk is located in two convenient locations to offer convenient walk-up support for Weill Cornell faculty, staff, and students. Visit the SMARTDesk to resolve technical issues, set up your mobile device, get WCM account help, and learn how to use ITS-provided software. Appointments are required as of May 11th and can be booked online.

WCM Library Commons
1300 York Ave.
New York, NY 10065
M-F 9am - 5pm

575 Lexington Ave.
3rd Floor
New York, NY 10022
Temporarily Closed

IT Consultation

ITS offers expert assistance in matching your technology needs with a range of solutions to help ensure Weill Cornell faculty, staff, and students can continue advancing their work while adhering the institutional standards and best practices.

Need Help?

myHelpdesk
(212) 746-4878
M-F
Open: 7AM - 8PM
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed

IT Glossary

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