Information Technologies & Services

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Get Help


myHelpdesk is a self-service web portal that allows you to submit any issue or request online. When you fill out a simple form, your issue will be routed to our Client Services team to help fulfill your request or resolve your issues. Log in with your WCMC CWID and password to access the portal.


The SMARTDesk is located in the Library Commons and offers convenient walk-up support for Weill Cornell faculty, staff, and students. Visit the SMARTDesk to resolve technical issues, tag and set up your mobile device, get WCMC account help, and learn how to use ITS-provided software. Appointments are not necessary.

WCM Library Commons
1300 York Ave.
New York, NY 10065

WCMC Library Website
Monday - Friday 7am - 7pm
Saturday 8am - 5pm
Sunday 8am - 5pm
Phone (212) 746 4878

IT Consultation

ITS offers expert assistance in matching your technology needs with a range of solutions to help ensure Weill Cornell faculty, staff, and students can continue advancing their work while adhering the institutional standards and best practices.

Need Help?

(212) 746-4878
Open: 7am-7pm
WCM Library Commons
1300 York Avenue
New York, NY
M-F 9am-6pm
Sat. 10am-6pm
Sun. 12pm-8pm

575 Lexington
3rd Floor
New York, NY
M-F 9am-5pm

IT Glossary

Type an acronym or term you would like a definition for.