Managed Hosting

What's Included

  • Physical or virtual (VM) Windows or RH Linux servers
  • Monthly patching of VM and physical servers
  • Monitoring network connectivity, CPU, Memory, and OS disk space

Onsite service is available Monday through Friday, 9 a.m. to 5 p.m. On-call service is provided 24x7x365. 

Features available for additional fee

ITS engineering resources that are used for non-ITS related changes, upgrades, and emergencies will incur additional fees. These include, but are not limited to:    

  • Vendor-supported software changes, upgrades, or troubleshooting
  • Vendor-supported appliance installation and troubleshooting
  • Vendor-supplied network component troubleshooting
  • Emergencies caused by failure of the vendor-supplied system
  • VM backup is disk-based with 30-day retention with off-site replication
  • Physical server backup is disk based with 30-day retention and tape off-site for 12-month retention
  • Server clones and snaps copies on request

Status

Good

 

Use this service

Contact the ITS Service Desk to learn more about our managed hosting services.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
M-F
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
10022
Temporarily Closed