Password Management

Also known as
Also known as: 
  • myAccount
  • Identity

myAccount allows you to reset your password through a simple web interface when you have forgotten it. Your password is synchronized among numerous WCM and NewYork-Presbyterian systems, such as Epic and Eclipsys. myAccount requires you to choose strong passwords that are difficult to guess in order to protect your accounts at WCM. 

ITS also offers an additional and optional service, known as LastPass, that helps you manage your password in support of institutional  policies that encourage you to create strong passwords and change them often.  LastPass will not only remember and autofill all your passwords, but will also generate strong, unique passwords for all your accounts. More information is available on our LastPass page

Never share your password with anyone. ITS will never ask you for your password via email or when you contact us for technical support.

What's Included

myAccount is used for, but is not limited to, these services:

WCM systems

  • Windows workstation logins
  • OS X workstation logins
  • Office 365 email (
  • WCMC wireless network
  • EpicCare
  • EMPI
  • VPN
  • Eclipsys XA at Columbia University Medical Center
  • Cadence at Columbia University Medical Center
  • Immunization Registry
  • ITA

NYP systems

  • NYP Exchange email (
  • Etrack
  • Amicas
  • CISyphus
  • WebCIS

Services Not Affected by myPassword

  • Linux workstation logins

Cost and Fees

This service is provided at no additional charge.

Frequently Asked Questions

What is the Weill Cornell Medicine password policy?

Please refer to our Password Policy for more information. 

What if I forget my password and the answers to my private questions?

You can call the ITS Service Desk at 212-746-4878 to have your password reset using additional steps. 

What passwords can and cannot be stored in LastPass?

Any business account that you use in the workplace should be stored in your Enterprise account. We recommend that you do not store any personal information in the Enterprise account, but rather in a separate, personal LastPass account. If you ever have any questions, ask your Enterprise administrator. If you do choose to store any other passwords in your LastPass account they must adhere to any policies laid out by your Administrator.



Use this service

Need Help?

(212) 746-4878
Open: 24/7 (Excluding holidays)
WCM Library Commons
1300 York Ave
New York, NY
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
Temporarily Closed