myHelpdesk

WCM myHelpdesk is the place to go if you need ITS Support. It is a self-service web portal that lets you:

• Open an Incident if you experience a technical issue, error, or outage 
• Request an ITS product or service 
• Access Knowledge articles and FAQs about how to use and troubleshoot IT products and services
• Chat with an ITS Support technician if you have a quick question and need a speedy response 

Watch this video tutorial to learn more about using myHelpdesk

WCM myHelpdesk is ideal for any user seeking IT support. Technical issues can also be reported using any of our other methods:

• Email support@med.cornell.edu
• Phone: 212-746-4878 (Covered 24 hours a day, 7 days a week except holidays from 8am-6pm)
• In person: SMARTDesk in the Library Commons at 1300 York Ave, Monday & Thursday from 9 am-5 pm, Appointments required