WCM myHelpdesk is the place to go if you need ITS Support. It is a self-service web portal that lets you:

  • Open an Incident if you experience a technical issue, error, or outage 
  • Request an ITS product or service 
  • Access Knowledge articles and FAQs about how to use and troubleshoot IT products and services
  • Chat with an ITS Support technician if you have a quick question and need a speedy response 

MyHelpdesk Portal Overview

Watch this video tutorialto learn more about using myHelpdesk

WCM myHelpdesk is ideal for any user seeking IT support. Technical issues can also be reported using any of our other methods:

  • Email
  • Phone: 212-746-4878 (Monday-Friday from 7 am-7 pm)
  • In person: SMARTDesk in the Library Commons at 1300 York Ave Monday-Friday from 9 am-6 pm, Saturdays from 10 am-6 pm, Sundays 12pm-8pm. SMARTDesk @575 Lexington Monday-Friday 9am - 6 pm 

Need Help?

(212) 746-4878
Open: 24/7 (Excluding holidays)
WCM Library Commons
1300 York Ave
New York, NY
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
Temporarily Closed

IT Glossary

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