Also known as
Also known as: 
  • VoIP
  • Telephones

What's Included

  • Avaya Voice over IP (VoIP) phone/handset or a virtual softphone accessed via computer
  • Conferencing (conference up to 5 other parties from your phone without needing a conference bridge)
  • Hot Desking (log into any phone on the ITS Phone System and have all your personalized phone lines available to you)
  • Caller ID
  • Unlimited local and national long distance calls, including calls to Canada
  • Directory services (search the WCM phone directory directly on your phone)
  • Reporting (as a supervisor, produce reports on the usage on phones within your department)

Cost and Fees

Current pricing for this service is available on our Rates page under the “Phone & Conference Services” category.

Voice Transcription

No additional cost. Please contact the Service Desk to request this feature; make sure you provide your phone extension and your WCM email address in your request.

Frequently Asked Questions

How do I log into a phone?

By default, your extension should be appearing on your own phone’s login screen. However, if you see a message stating "Enter Extension and press Enter or OK," use your 5-digit extension as your username and password to log in.

Can I log into another person's phone?

Yes. All Avaya phones allow you to log into another user's phone, which is a feature known as Guest Login. This is particularly useful if you have rotating staff using the same desk phone. To log into another phone, push the Home button, select Guest Login on the screen, and use your 5-digit extension and password to log in. By default, Guest Login will expire after 10 hours.

How do I retrieve voicemail when I am away from my desk?

When you miss a call and receive a voicemail, your new phone will automatically deliver the voicemail to your WCMC email account. The email will include an attached .wav audio file of the voicemail message. Additionally, you can call 646-962-6800 from any phone and use your 5-digit extension and password to retrieve your voicemail.



Use this service

Need Help?

(212) 746-4878
Open: 24/7 (Excluding holidays)
WCM Library Commons
1300 York Ave
New York, NY
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
Temporarily Closed