What's Included
- Avaya Voice over IP (VoIP) phone/handset or a virtual softphone accessed via computer
- Conferencing (conference up to 5 other parties from your phone without needing a conference bridge)
- Hot Desking (log into any phone on the ITS Phone System and have all your personalized phone lines available to you)
- Caller ID
- Unlimited local and national long distance calls, including calls to Canada
- Directory services (search the WCM phone directory directly on your phone)
- Reporting (as a supervisor, produce reports on the usage on phones within your department)
Cost and Fees
Current pricing for this service is available on our Rates page under the “Phone & Conference Services” category.
Voice Transcription
No additional cost. Please contact the Service Desk to request this feature; make sure you provide your phone extension and your WCM email address in your request.
Frequently Asked Questions
How do I log into a phone?
Can I log into another person's phone?
How do I retrieve voicemail when I am away from my desk?