SMARTDesk Walk-In Support

⚠️ NOTICE: The SMARTDesks are current operating on a reduced schedule; please see the sidebar for the current schedule.  Appointments are required

Our SMARTDesks offer convenient walk-in IT service for employees and students at Weill Cornell. While you can come to the SMARTDesk for virtually any IT-related issue, the most common reasons to visit are:

  • Registering, tagging, and/or setting up devices to access Weill Cornell services while you wait (appointment recommended)
  • Resolving issues with your laptop or mobile device
  • WCM account help, such as password or login issues
  • Learning how to use ITS-provided software

Visiting the SMARTDesk

  • Please submit a request prior to your SMARTDesk visit. 
  • To self-register your smartphone, follow this guide: HowTo: Register your smartphone
  • If you an employee and need to tag a laptop or tablet, your Department Administrator needs to submit a request that includes a fund number:
    1. Visit myHelpdesk and select Request Something. Then select Computer Services Order Guide. Fill out the form and submit.
    2. You’ll receive two emails: a confirmation message for the request and another with a link that will take you to a booking page where you can schedule the time and date of your SMARTDesk appointment. If you are off-campus, you can request a technician visit.

SMARTDesk at Woods Library

Need Help?

(212) 746-4878
Open: 24/7 (Excluding holidays)
WCM Library Commons
1300 York Ave
New York, NY
9AM - 5PM
Make an appointment

575 Lexington Ave
3rd Floor
New York, NY
Temporarily Closed