For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
ITS provides full support for the operating system of ITS tagged computers. We offer server side management of your computer's operating system, which provides security updates, as well as encryption, which provides increased security. In the event of an operating system failure, ITS will diagnose and resolve it to get your computer to start up and operate normally again.
An operating system is the software that provides the interface between a user and computer. With ITS' supported list of operating systems, you will be able to access and receive support for WCM services.
WCM Standard Operating Systems
Standard operating systems are certified by ITS for compatibility with services and applications provided by WCM and NYP:
PC
Mac
Linux
Non-Standard Operating Systems
ITS does not recommend using these systems to access WCM resources due to compatibility or security issues. However, we can provide technical support as a consultation service. Support for these systems will be reviewed on a case by case basis via consultation and may incur additional fees.
You will need an ITS tagged desktop or laptop to receive operating system support. In addition, supported OSes must be on standard devices.
What kind of computer should I use at WCM?
ITS recommends several devices that are compatible with our security standards and applications used at WCM. For more information, please visit our Hardware Purchasing page, as well our Operating Systems page to ensure you are compliant with our standards.
