Phones, Fax & Directories

With a growing demand for mobility, ITS not only provides phone services for many WCM locations but offers competitive pricing for mobile devices and services from major vendors. In addition, directories published by WCM and NewYork-Presbyterian Hospital provide users access to contact information for faculty, staff, and students across the institution.

Call Center

The ITS phone system supports call centers, leveraging a pool of agents to handle incoming calls to your unit.

eFax

An application-based fax service that expands on the traditional functionality of faxing.

Notification System

Alert the right people at the right time with the right information.

Phones

Softphones

Softphones are virtual phones that do not require a traditional physical handset, making you easily accessible from your laptop or smartphone.

Voice Menus

Voice Menus are an automated response system that allows callers to be directed to the appropriate destinations by selecting options, reducing the need to transfer calls within your department.

Need Help?

IT Glossary