10/16: Ivanti (MobileIron) maintenance

Emergency Maintenance

Description

On Thursday, Oct. 16, from 7 pm – 9 pm, ITS will be conducting emergency maintenance on Ivanti, our Mobile Device Management System (MDM) formerly known as MobileIron.
Last Updated: Wednesday, October 15, 2025 - 5:54pm
Alert Start: 
Oct 16, 2025 (7:00pm)
Alert End: 
Oct 16, 2025 (9:00pm)

How Will This Affect You?

During the maintenance window:

  • Devices will not be able to check in to the Ivanti EPMM server using the Mobile@Work app.
  • The WCM App Store will not be accessible on mobile devices to install new apps.
  • New devices cannot be registered. 

All other WCM services will be accessible to devices, such as Microsoft 365 apps, Wifi, and any apps already installed on the devices. Once the upgrade is complete, devices will start checking in again automatically.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment