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10/23: WRG-Clinical Trials Service Maintenance

Scheduled Maintenance

Description

The Joint Clinical Trials Office (JCTO) and ITS will be performing maintenance on Weill Research Gateway – Clinical Trials (WRG-CT). The site will be down at the following times:    

  • NYC: Thursday, October 23 from 5 p.m. – Friday, October 24 at 1:00 a.m. EDT  
  • Qatar: Friday, October 24 from 12 a.m. midnight  Saturday, October 25 at 8 a.m. AST    

 

Last Updated: Thursday, October 23, 2025 - 11:33pm
Alert Start: 
Oct 23, 2025 (5:00pm)
Alert End: 
Oct 23, 2025 (11:30pm)

How Will This Affect You?

WRG-CT will be unavailable during the maintenance window. However, you will still be able to access all other applications in WRG, including Sponsored Programs, Human Subjects, Research Safety, Conflicts of Interest, and SPIN.  Please plan accordingly and complete any transactions in WRG-CT prior to the maintenance window.  

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