10/9-10/10: Student Information Systems upgrade

Scheduled Maintenance

Description

ITS will be upgrading our Student Information System, Jenzabar, to include new features and implement overall enhancements. As a result, Jenzabar services will be affected at the following times:

NYC: Thursday, Oct. 9, from 6 p.m. – Friday, Oct. 10 at 2 a.m. EDT
Qatar: Friday, Oct. 10, from 1 a.m. – 9 a.m. AST

Last Updated: Tuesday, October 7, 2025 - 2:43pm

Alert Start:

Oct 9, 2025 (6:00pm)

Alert End:

Oct 10, 2025 (2:00am)

How Will This Affect You?

This upgrade will affect Jenzabar users at our New York and Qatar campuses, including educational staff (Registrar’s Office, Student Accounting, and Financial Aid), students, faculty, and IT teams who manage Jenzabar. The following services will be unavailable as we upgrade the system:

Jenzabar EX client users via Remote Desktop (New York and Qatar)
PowerFAIDS client users via Remote Desktop (New York)
LEARN web portal users via https://learn.weill.cornell.edu/ICS/ (New York)
QLEARN web portal users via https://qlearn.qatar-weill.cornell.edu/ICS/ (Qatar)
Nelnet

Additionally, you may experience intermittent connectivity as our technicians test the system after the upgrade. Please plan accordingly and complete any pressing transactions in the Student Information System prior to the upgrade.

Description

How Will This Affect You?

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