For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

1/25 Network maintenance at multiple WCM locations

Scheduled Maintenance

Description

ITS will be conducting maintenance to improve our network at multiple WCM locations on Sunday, Jan. 25, from 5 p.m. – 8 p.m.  

During the maintenance window, the following locations may experience intermittent network connectivity (e.g. brief interruption to phones, wireless internet, Epic):

  • 575 Lexington Ave.
  • 407 East 61st St. - Radiology Research 
  • 32 Ave. of the Americas - Affecting ITS only
Last Updated: Tuesday, January 20, 2026 - 2:41pm
Alert Start: 
Jan 20, 2026 (2:39pm)
Alert End: 
Jan 26, 2026 (8:40am)

How Will This Affect You?

If you’re at one of the affected locations during these times, you may be unable to connect to the internet or use desk phones for a short period of time.   

While this maintenance is taking place outside of regular business hours, please plan accordingly. If you experience network connectivity issues, please wait a few minutes and try connecting again.  

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment