For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

3/6: Network maintenance affecting internet, WCM apps & VPN

Scheduled Maintenance

Description

ITS will be conducting maintenance to update and secure our network on Friday, Mar. 6, from 10 p.m. – Saturday, Mar. 7 at 2 a.m.

   

Last Updated: Friday, March 6, 2026 - 5:30pm
Alert Start: 
Mar 6, 2026 (6:00pm)
Alert End: 
Mar 7, 2026 (2:00am)

How Will This Affect You?

There may be short disruptions to internet service across campus and intermittent connectivity to WCM apps, like Epic. Additionally, you may be unable to connect to VPN if you are attempting to access the WCM network from a remote location.

While this network maintenance is taking place outside of regular business hours, we do ask you to plan accordingly. Disruptions in service will likely be short, so you can try reconnecting to the internet, apps, or VPN again, but we recommend completing any critical work before or after the maintenance window.  

 

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment