For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
ITS is aware of an issue where Contact Center prompts are not connecting with agents.
ITS is actively working on the issue, and users will be notified once it is resolved.
You may not be able to connect to Contact Center agents at this moment due to an issue with the prompts.
