Incident
Description
ITS is aware of an issue where Contact Center prompts are not connecting with agents.
ITS is actively working on the issue, and users will be notified once it is resolved.
Last Updated:
Tuesday, December 16, 2025 - 10:24am
Alert Start:
Dec 16, 2025 (9:03am)
Alert End:
Dec 16, 2025 (10:23am)
How Will This Affect You?
You may not be able to connect to Contact Center agents at this moment due to an issue with the prompts.