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Resolved: Eduroam, Guest, and Apollo Wifi Down.

Incident

Description

ITS is aware that users are unable to connect to Eduroam, Guest, and Apollo Wi-Fi. We are currently engaged in trying to mitigate this issue and apologize for the inconvenience. 

05/21/2026 10:59 PM Update: Apollo and Eduroam wireless services have been restored, while WCMC Guest remains inoperable as the team continues working with the vendor toward remediation. 

Last Updated: Friday, May 22, 2026 - 10:35am
Alert Start: 
May 21, 2026 (3:23pm)
Alert End: 
May 22, 2026 (10:35am)

How Will This Affect You?

You should now be able to connect to the Eduroam and Apollo wifi.  

How to connect to Eduroam: https://its.weill.cornell.edu/guides/how-to-connect-to-eduroam

How to connect to Apollo: https://wcmcprd.service-now.com/myhelpdesk?id=kb_article_view&sysparm_ar...

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment