For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
ITS is aware that users are unable to connect to Eduroam, Guest, and Apollo Wi-Fi. We are currently engaged in trying to mitigate this issue and apologize for the inconvenience.
05/21/2026 10:59 PM Update: Apollo and Eduroam wireless services have been restored, while WCMC Guest remains inoperable as the team continues working with the vendor toward remediation.
You should now be able to connect to the Eduroam and Apollo wifi.
How to connect to Eduroam: https://its.weill.cornell.edu/guides/how-to-connect-to-eduroam
How to connect to Apollo: https://wcmcprd.service-now.com/myhelpdesk?id=kb_article_view&sysparm_ar...