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Resolved: Missing apps from WCM-Apps Store.

Incident

Description

ITS is investigating reports of missing applications from BigFix (WCM-app Store). We apologize for any inconvenienceĀ and working to restore access.

Last Updated: Saturday, January 31, 2026 - 8:30am
Alert Start: 
Dec 31, 2025 (11:27am)
Alert End: 
Jan 31, 2026 (8:30am)

How Will This Affect You?

You will be able to see all the apps in the WCM App Store.

Need Help?

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