For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Resolved: Network access issues at 38 E 32nd Street

Incident

Description

ITS is aware of a network outage at the Horizon Medical Group location. We are working to restore access as soon as possible, and thank you for your patience and understanding. 

Last Updated: Wednesday, November 5, 2025 - 12:58pm
Alert Start: 
Nov 4, 2025 (12:34pm)
Alert End: 
Nov 5, 2025 (7:58am)

How Will This Affect You?

You will no longer experience internet connectivity issues. 

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment