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Resolved: PACS Delay When Sending Images

Incident

Description

ITS is aware that you may be experiencing a delay with PACS when sending images. We are investigating and working to resolve the issue as quickly as possible.

Last Updated: Tuesday, November 25, 2025 - 2:49pm
Alert Start: 
Nov 24, 2025 (4:10pm)
Alert End: 
Nov 25, 2025 (2:49pm)

How Will This Affect You?

You may experience delays when sending images. 

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