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Information Technologies & Services

Resolved: Service Alert - Contact center users unable to access Epic popup through Novelvox

Incident
Affected Service:

Description

The issues with the NYP EpicTogether Novelvox Service have been resolved.

Last Updated: Friday, October 10, 2025 - 11:01am
Alert Start: 
Oct 10, 2025 (10:34am)
Alert End: 
Oct 10, 2025 (11:01am)

How Will This Affect You?

If you are still experiencing any issues with Novelvox, please reboot your computer or perform the following:

  • Log out of NovelVox. 
  • Close the NovelVox Window (browser).  
  • Logout of Epic.  
  • Close Epic. 
  • Relaunch Epic 
  • Relaunch NovelVox

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