For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
ITS is aware of an issue with EC500. You may get an error stating "the call cannot be completed" when trying to dial the number.
We are working with the vendor regarding this issue.
If you need access to the phone number, please have someone at the practice forward the phone manually, or submit a request to migrate the number to Teams.
