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RESOLVED: Service Alert - NYP - CU and WCM Inbound calling issues

Incident

Description

We are currently experiencing issues with inbound calls on our hospital's main number and all practice main numbers across the Enterprise. We are working to resolve the issue as quickly as possible.

Update: This is now resolved and all incoming phone service should be normal

Last Updated: Thursday, October 9, 2025 - 12:52pm
Alert Start: 
Oct 9, 2025 (9:55am)
Alert End: 
Oct 9, 2025 (12:37pm)

How Will This Affect You?

Some callers are intermittently experiencing busy signals when trying to reach the hospital and main practice numbers.

Need Help?

myHelpdesk
(212) 746-4878
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SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
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