For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Resolved - Some users may have access issues to MARIA and AWS systems.

Incident

Description

Some users may have access issues to MARIA and AWS systems.

Last Updated: Wednesday, April 8, 2026 - 5:36pm
Alert Start: 
Apr 8, 2026 (9:59am)
Alert End: 
Apr 8, 2026 (5:35pm)

How Will This Affect You?

Users will now have access to MARIA and AWS systems, once more. 

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment