For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357
Information Technologies & Services

Resolved - TrustCommerce Outage affecting Verifone devices

Incident
Affected Service:

Description

ITS has verified with the TrustCommerce vendor that Verifone credit card payments are now working once more.

Last Updated: Friday, July 11, 2025 - 11:13am
Alert Start: 
Jul 9, 2025 (5:33pm)
Alert End: 
Jul 11, 2025 (10:23am)

How Will This Affect You?

You can once more accept Verifone Credit card payment.

Need Help?

myHelpdesk
Open a ticket
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment