Resolved: WCM/NYP users may experience sporadic issues with Cisco telephones.

Incident

Description

WCM users may experience sporadic Cisco telephone issues, including poor audio quality and dropped calls.
ITS is reverting last night's change and monitoring the issue.

Last Updated: Thursday, October 15, 2026 - 9:35am
Alert Start: 
Oct 15, 2026 (9:13am)
Alert End: 
Oct 15, 2026 (9:33am)

How Will This Affect You?

Cisco telephone services have been restored to normal operation. Users should no longer experience the previously reported poor audio quality or dropped calls.

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment