For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357
Information Technologies & Services

Resolved:Service Alert: WCM users unable to access CoPath Citrix app after NYP Change

Incident
Affected Service:

Description

ITS is aware of an issue accessing CoPath Citrix app after NYP Change. The team is actively working on it and will notify you once the issue is resolved.

Last Updated: Saturday, August 2, 2025 - 9:45am
Alert Start: 
Aug 1, 2025 (8:40am)
Alert End: 
Aug 1, 2025 (10:15am)

How Will This Affect You?

You can able to access the  CoPath Citrix app after NYP Change at this moment.

Need Help?

myHelpdesk
Open a ticket
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment