Incident
Description
Epic has identified an issue with Welcome payments in which some patients with a copay or prepayment associated with their visit may experience problems when checking in at a kiosk. In these situations, patients may get stuck at the payment step or be prompted to make multiple payment attempts before completing check-in.
Last Updated:
Friday, September 4, 2026 - 9:46am
Alert Start:
Aug 31, 2026 (11:17am)
Alert End:
Sep 4, 2026 (9:43am)
How Will This Affect You?
The Welcome Kiosk payment has been re-enabled.