Frequently Asked Questions

To request access to a file share, authorized users can simply log onto myHelpdesk.med.cornell.edu, and click “Submit a Request.” Your request goes straight to the appropriate ITS group for fulfillment. 

*Please note: Only owners and administrators of a file share are authorized to submit a Request through myHelpdesk. If you need access to a file share, get in touch with your Department Administrator to verify who can submit a Request on your behalf.

How do we learn how to fill out a File Share Access Request? 

• Click here to access the work instruction, or copy and paste this URL into your browser: https://helpfiles.med.cornell.edu/gm/folder-1.11.311537?mode=EU. You must be on the network to access.

If you need additional support please contact ITS Training at its-training@med.cornell.edu.