Do I need cloud expertise to use cloud services offered by ITS?
This depends on the specific cloud service. In general:
- SSOD: No expertise required.
- Managed: Some understanding is helpful, but support is extensive.
- Co-Managed: Yes, basic cloud technical knowledge is required, and the request should be submitted with a signed attestation form.
What are the cost differences between cloud service models?
- SSOD: Cloud cost + 25%
- Managed: Cloud cost + 40%
- Co-Managed: Cloud cost + 5.15%
Who manages the infrastructure and support of ITS' cloud service options?
- SSOD: Fully managed by a dedicated support team.
- Managed: Managed by an extended Cloud Team (Cloud, Security, Ops, etc.).
- Co-Managed: You manage it, with basic infra support from the Cloud Team with fee.
Can I use PHI/PII data in any of our cloud service models?
Yes, all SSOD and Managed cloud accounts support PHI/PII data and comply with NIST 800-53 rev 5 and AWS Guardrails. However, Co-Managed solutions must be reviewed on a case-by-case basis for supported data types.
What are some example use cases for each cloud service model?
- SSOD: Standalone EC2, S3, RDS.
- Managed: Elastic Beanstalk, Lambda, Glue, RedShift, SageMaker.
- Co-Managed: SDS, App Dev, Security accounts, Insight, Recover.
Why can’t I create an Amazon Web Services (AWS) account with my WCM email?
To protect high-risk institutional data (see policy 500.03 - Data Classification), ITS has implemented a policy that prohibits faculty, staff, and students from creating personal AWS accounts with a WCM email address. All institutional data for compute or storage must be stored in a secure environment supported by ITS.
If you are interested in opening a secure AWS account, please submit your request via myHelpdesk.