Do I need cloud expertise to use cloud services offered by ITS?
This depends on the specific cloud service. In general:
SSOD: No expertiserequired.
Managed: Some understanding is helpful, but support is extensive.
Co-Managed: Yes, basic cloud technical knowledge is required, and the request should be submitted with a signed attestation form.
What are the cost differences between cloud service models?
SSOD: Cloud cost + 25%
Managed: Cloud cost + 40%
Co-Managed: Cloud cost + 5.15%
Who manages the infrastructure and support of ITS' cloud service options?
SSOD: Fully managed by a dedicated support team.
Managed: Managed by an extended Cloud Team (Cloud, Security, Ops, etc.).
Co-Managed: You manage it, with basic infra support from the Cloud Team with fee.
Can I use PHI/PII data in any of our cloud service models?
Yes, all SSOD and Managed cloud accounts support PHI/PII data and comply with NIST 800-53 rev 5 and AWS Guardrails. However, Co-Managed solutions must be reviewed on a case-by-case basis for supported data types.
What are some example use cases for each cloud service model?
Why can’t I create an Amazon Web Services (AWS) account with my WCM email?
To protect high-risk institutional data, ITS has implemented a policy that prohibits faculty, staff, and students from creating personal AWS accounts with a WCM email address. All institutional data for compute or storage must be stored in a secure environment supported by ITS.
