For Epic Cheers go-live support, please contact NYP IS at nypres.service-now.com/nyp-portal or 212-746-4357

Frequently Asked Questions

What’s the difference between PrinterLogic and PaperCut?

PaperCut is a printing service used exclusively by WCM students.

What do I do if a printer is not appearing in the PrinterLogic app?

There are three common reasons why a printer may not be appearing in the app:

  1. The printer is not managed (aka tagged) by ITS.
  2. The printer is new and has not yet been mapped to the WCMC network. You can make a connect request on myHelpdesk. 
  3. You have an existing desktop printer that was not included in the PrinterLogic app due to privacy concerns. If your printer needs to be added to the app, you can submit a request through myHelpdesk.

IT Glossary

Type an acronym or term you would like a definition for.