For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
Starting September 21, the SMARTDesk will be open on Saturdays to accommodate more users needing assistance from our ITS technicians. The SMARTDesk's new Saturday hours will be from 10 a.m. to 6 p.m. Weekday hours will remain the same (see below for more details).
While you can come to the SMARTDesk with virtually any IT-related issue, the most common reasons to visit are: