Update - Service Alert: Unable to E-Prescribe in Epic

Incident

Description

ITS is aware of an issue with E-Prescribe in Epic. ITS is working on it and you will be notified once the issue has been resolved.

As a work around, clinicians encountering problems with E-prescribing, should call the service desk to re-enroll their EPCS in DUO. 

Last Updated: Friday, May 30, 2025 - 9:38am
Alert Start: 
May 23, 2025 (7:19pm)

How Will This Affect You?

You may be unable to access E-Prescribe in Epic at the moment. 

As a work around, clinicians encountering problems with E-prescribing, should call the service desk to re-enroll their EPCS in DUO. 

Need Help?

myHelpdesk
(212) 746-4878
Monday-Sunday
Open: 24/7 (Excluding holidays)
SMARTDesk
WCM Library Commons
1300 York Ave
New York, NY
10065
Mon & Thurs
9AM - 5PM
Make an appointment