Resolved: Amazon Web Services Outage Impacting WCM Services

ITS is aware of an issue at Amazon web services (AWS), causing a number of disruptions to WCM applications and services.

The following are applications and services that we know are affected but it is likely that more applications are be affected:

• Canvas
• Poll Everywhere
• Panopto
• Campus Groups
• Examsoft
• AppStream access to RECOVER and Insight environments
• Smartsheet
• Some Weill Business Gateway and Business Intelligence services are affected, we are still determining which ones
• Adobe online services such as Creative Cloud. Working on local files with Adobe apps that are already installed should be fine but downloading apps or working with files in the cloud may not be working at this time.
• Qualtrics

According to News reports, the Downdetector website received 6.5 million reports that more than 1,000 sites and services across the world were offline.

Amazon posted an update that suggests we may be close to a resolution:

Oct 20 9:13 AM PDT We have taken additional mitigation steps to aid the recovery of the underlying internal subsystem responsible for monitoring the health of our network load balancers and are now seeing connectivity and API recovery for AWS services. We have also identified and are applying next steps to mitigate throttling of new EC2 instance launches. We will provide an update by 10:00 AM PDT.