For Epic Cheers go-live support, please contact NYP IS at
nypres.service-now.com/nyp-portal
or 212-746-4357
Looking for a reliable, secure, and hassle-free hosting solution for your department's applications? Look no further than our Cloud for Managed Solutions. Our team of experts provides a flexible, scalable, and resilient infrastructure that harnesses the power of cloud computing, allowing you to focus on your core business activities while we handle the technical aspects.
Some benefits of our Cloud for Managed Solutions include:
Intended Use Cases
Our Cloud for Managed Solutions is perfectly tailored for a wide array of use cases, particularly when it comes to storing or processing sensitive data. We've implemented robust guidelines and stringent access controls designed to safeguard against unauthorized access, ensuring your information remains secure and protected. Moreover, it serves as an excellent platform for hosting mission-critical production applications that demand specialized infrastructure, exceptional availability, and rigorous operational processes. Whether you're managing delicate data or running high-stakes applications, our cloud solution is built to deliver reliability and peace of mind.
| Features | Standard Solutions on Demand (SSOD) | Managed Solutions | Co-Managed Solutions |
|---|---|---|---|
| AWS Account Type | Shared | Dedicated | Dedicated, non-production, sandbox |
| Solution Complexity | Low | Medium/High | Any |
| Scope | Stand-alone AWS EC2, S3, RDS | Non-standard apps or services, internally-developed solutions, cloud improvement | Research-focused |
| Security Access Control | No console access, role-based CLI/Shell/RDP | Limited console access, role-based CLI/Shell/RDP | Console + CLI/Shell/RDP access, restricted IAM/Billing |
| Compliance Standards | NIST 800-53 rev 5, AWS Guardrails, Policy Boundaries | NIST 800-53 rev 5, AWS Guardrails, Policy Boundaries | NIST 800-53 rev 5, AWS Guardrails, Policy Boundaries |
| Supported Data Types | All (PHI / PII included) | All (PHI / PII included) | On a case-by-case basis |
| Support Group | Dedicated support team | Extended cloud team/white-glove support services | End users, ad-hoc basic infrastructure support |
| Services Provided | Provisioning, monitoring, patching, billing support | All SSOD services + consultation, migration, HA/DR, cost optimization | Account provisioning, service enablement, network connectivity, monitoring *Consultation is available for $150/hour |
| User Responsibility | Minimal | Minimal | Sign agreement, show cloud knowledge, comply with standards |
| Who Can Request | Authorized personnel | Authorized personnel | Authorized personnel |
| Rate | Cloud usage fee + 25% | Cloud usage fee + 40% | Cloud usage fee + 5.15% *Consultation is available for $150/hour |
| Use Case Examples | Standalone EC2 instances w/ or w/o ALB (ex: New relic / Halo), Standalone S3 buckets, Standalone RDS instances | Containerized solutions, PaaS like Elastic beanstalk, serverless solutions (Lambda), Analytics (Glue, Athena, RedShift, EMR), Machine Learning / AI (Sagemaker, Bedrock, Amazon Q) | Accounts for SDS, App Dev, Security; Insight, Recover, knitdema |
Current pricing for this service is available on our Rates page under the “Cloud Services."
ITS engineering resources that are used for non-ITS related changes, upgrades, and emergencies will incur additional fees. These include, but are not limited to:
Vendor-supported software changes, upgrades, or troubleshooting
Vendor-supported appliance installation and troubleshooting
Vendor-supplied network component troubleshooting
Emergencies caused by failure of the vendor-supplied system
Server clones and snaps copies on request
Off-hour response to application outages or issues.
What happens if my server disk is running out of space?
The Operations team will email the system owner regarding the alert, advising them to clean up or increase the disk. If the owner does not respond after three emails, the Operations team will automatically increase disk space.
Do I need cloud expertise to use cloud services offered by ITS?
This depends on the specific cloud service. In general:
What are the cost differences between cloud service models?
