Frequently Asked Questions

Will LastPass or ITS know the passwords stored in my LastPass accounts?

No. LastPass employs a "zero-knowledge" security model. This means that all sensitive data is encrypted locally at the user's device with a key that is never shared with LastPass or ITSThis model was put to the test during a network breach in June 2015. While master usernames and other data were breached, the encrypted user vaults remained secured. LastPass took immediate action to lock down user accounts and to inform its base. 

Is LastPass the same company as 1Password or OnePass?

No. While these companies offer similar password management services, LastPass is its own unique product and company, with its own special set of features. Visit the official  LastPass FAQ page 

How is LastPass different from myAccount?

myAccount is our official password management service for WCM. It is where you will go to create or change your official WCM password. However, LastPass can be used as an optional support tool to help you manage passwords for both WCM and your personal accounts. It can also help you remember longer and various passwords, if you tend to forget them. It is safer to have LastPass manage your passwords rather than write down what your passwords are somewhere else.  

What happens to my LastPass account if I leave WCM?

Your institutional enterprise account would be converted to a personal LastPass account if you leave WCM. Items that might have been shared with you among WCM colleagues within the enterprise account would be lost, but personal items saved in the enterprise account would remain available to you. To ensure no data loss, we recommend that personal items are stored in a personal consumer LastPass account. That personal account can then be linked to the enterprise WCM account. While you are at WCM, you can login and use your WCM account as your daily driver with all the premium features and access to the personal identities, due to the linked account setup.

You can find out more about linking your accounts together in our LastPass guide.

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